We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped.
- What payment methods do you accept?
- Can I place an order without creating an account?
- Can I return or exchange an item?
- Do you sell gift vouchers?
- Where is my refund?
- Where is my order confirmation?
- How do I return an item?
- Why has my order been canceled?
- What do I do if I lose my return note?
- How do I cancel my order?
- My order has arrived but it’s not as I expected. What can I do?
- Can I alter my order?
- How long does it take to return an item?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
What payment methods do you accept?
Where is my refund?
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://konfidenceboutique.online/ and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at firstname.lastname@example.org just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via email@example.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table to check the postage fees for different destination countries. If your order value is more than $75, we provide free shipping within the U.S. If your order value is under $100, shipping will be $7.
Can I track my order?
Can I return or exchange an item?
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
Please contact our customer service team via https://konfidenceboutique.online/pages/contact-us Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via firstname.lastname@example.org with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.